Many of us have a holiday booked with Virgin Holidays for the next few months. With the uncertainty around Covid-19, do normal rules apply? Can you cancel? What are your options?
We have Las Vegas booked for 21st June for a week which we sadly will not be going on but Virgin Holidays have not cancelled it yet. What can we do?
UPDATE: Virgin cancelled our holiday on 30th May. Now to get the refund, see our guide how to get a refund for a cancelled flight or holiday.
If you have a holiday booked with Virgin Holidays or any package holiday that is not cancelled, but you don’t want to go. DO NOT cancel it yourself without reading the info below to find out why.
There is also a booked with LoveHolidays special guide here.
Virgin have announced some flights restarting from 20th July 2020
Keep your eye out for any of the situations which mean you can cancel for free. These are detailed in the How to get a refund for a cancelled flight post. Basically if any ‘significant change’ is made to your booking then you have the right to not accept the change and are due a full refund if you want.
Significant changes include:
- Any change to your flight time of 3 hours or more.
- Any change of Airport.
- Significant change to your accommodation.
Have a look at the T&Cs to see what else is classed as a significant change. Virgins T&Cs are here.
So it’s worth holding on and see if any of these changes happen nearer to your departure date.
If you have a booking from Manchester to Las Vegas, or out of Gatwick, log in to Manage my booking. Many customers have had their flight auto moved to Heathrow. With cabin class downgrades and seat selection changes. No notifications have been received. There’s a special Booked from Manchester post here if you booked to fly from now pulled Manchester Airport.
Why would you need to cancel your holiday?
- Safety. Even if International travel is allowed to resume, there are many places that we would not feel comfortable travelling to so soon. Las Vegas is one of those places.
- Money. Finances have taken a big hit, even though we were prepared for a sudden drop in income, this is beyond preparation. Las Vegas spending money is not a priority.
- Time. When our working life gets back to normal, we will be busy working (and earning much needed money) a week off is the last thing we need.
- Family. There are family and friends that we have not seen now for so long, the first few months after lockdown will be spent spending time with them.
- Other reasons. My youngest son is booked for Vegas too for his 21st birthday with a friend. He is joining the Army later this year, we don’t know when now as the recruitment process is on hold. He certainly will not be able to choose dates to rebook.
What are the Virgin holidays cancellation rules?
If Virgin cancel your holiday then you receive a full refund.
If you cancel your holiday then normal cancellation rules for Virgin holidays apply. The amount of refund is based on the number of days before travel that you cancel.
|More than 84 days||Loss of deposit|
|Less than 7 days||100%|
Is there any Special Covid 19 cancellation help from Virgin Holidays?
Virgin Holidays are emailing customers with a ‘rebook with confidence’ letter. The email says;
|Hello Tracy, — We hope you’re keeping safe and well at home. We’re contacting all our customers to let them know the current status of their booking, their choices at this time and the best ways to contact us.|
|We’re reaching out right now because, although your holiday has not been cancelled, our flexible policy does mean you are able to rebook your holiday for a later time with no change fee. If you’d like to take up this option, you can let us know by filling in this form, and we’ll call you back to get this changed for you.|
|It’s worth noting that if the situation changes and your existing holiday can no longer go ahead under our policy, you would then be eligible for a full refund and we will contact you again via email if this is the case.|
|Right now, our contact centre is only open to inbound calls from people who are due to travel in the next 72 hours, so we’re unable to help you right away. Rest assured, we will be in touch with you via email if there’s any information about your trip you need to know. Please be aware we’re working through an unprecedented number of rebooking requests. But we will get to you, we promise.|
|Many thanks for all your understanding and patience.|
Is this any use if you need to cancel?
- There is no cancellation option.
- Well the fee that they have waived is £150 per person so that helps.
- You have to pay the price difference for the new booking.
We looked at the same Las Vegas Holiday for the same dates next year and the price was £2000 more.
Why don’t they just cancel the booking and give refunds?
The whole travel industry is collapsing, cashflow is non existent and all travel companies are trying to protect their businesses by keeping hold of the money they have, whilst having no income from new bookings for the foreseeable future.
They will leave the cancellation until the last possible minute. This is really unhelpful as you have to plan, you have parking, excursions etc booked but you just have to be patient.
Will Virgin go bust?
Virgin Australia have already gone into voluntary administration. There is a chance that Virgin Atlantic will follow, Virgin have requested £500 million of government assistance. This has been rejected and a new request has to be submitted. If investors or the government don’t help then Virgin will go bust.
Surely we can’t allow that?
Virgin Atlantic employs over 30,000 people worldwide. The airline and holiday experience is excellent. For all those wonderful staff to lose their livelihoods would be devastating, and for us to have no better option than British Airways would be grim. We need healthy competition and choice for our travel.
Virgin is 50% owned by Delta, a US Company and the structure, including Richard Bransons involvement does not make it easy for the Government to get involved.
Richard Branson has published this open letter which needs to be read and acted on.
What happens to my holiday if Virgin goes bust?
- Your holiday will be immediately cancelled
- You will be due a full refund – as the holiday is protected by ATOL, though this will take a while.
- You will be able to claim the refund quicker by doing a Section 75 chargeback on your credit card.
Can I claim on my holiday insurance if I decide to cancel?
This is where you will have to contact your insurer as terms and conditions vary. Have a read of our guides which cover travel insurance inclusions and cancellation info. However none of the reasons listed at the start would be covered unless;
- Safety. The FCO advises against travel to the Country
- Money. You are now unemployed from a job you have been in for over 12 months.
- Time. No exceptions
- Family / Health. You would be covered if you or a close family member is ill with a non pre-existing condition.
So what can you do if you still can’t go?
Wait it out and hope that Virgin Holidays cancel your holiday.
Don’t hope for them going bust (even though you’ll get a refund) as we should be doing all we can to save this fantastic, customer focussed Airline.
A world without Virgin Airlines would be a less fun world.
Let me know what you are doing with your Holiday, will you cancel or wait? Where were you going? Leave us a comment, share your experience as this will help other readers.
For other ways to travel smarter including, fights, upgrades and travel tips, check out our How to Travel Smarter guide.
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