Booked Manchester to Las Vegas with Virgin? Virgin have cancelled the route. Flight only or holiday bookings. What can you do? Can you cancel? What are your options?

Virgin Atlantic have released its summers schedule and the Manchester to Las Vegas route does not appear. Virgin Atlantic have confirmed on twitter that the route is no longer operating with immediate effect.

Virgin Atlantics website has not been updated with this information yet – they are ‘updating their systems to reflect this change as soon as possible’.

Welcome to fabulous Las Vegs sign

Where does this leave you if you have booked Manchester to Las Vegas?

Rob Burgess of HeadforPoints posted this, see the full article here.

To be honest I would be surprised if Las Vegas did not reappear, as long as Virgin Atlantic retains enough aircraft to run it.  The collapse of Thomas Cook left Virgin Atlantic with a substantially improved position at Manchester.  Add in the benefits of the new pier, including a Virgin Atlantic Clubhouse lounge, which is due to open this year and you would expect Virgin Atlantic to have a good future at the airport.

Rob Burgess, HeadforPoints

So if you have a booking for next year and want to keep it, hold fire for a while. You may be lucky. But check do your booking.

Some have actually found out their booking has been auto swapped to a Heathrow departure, with cabin class downgrades and seat selections gone. No notification. Check yours now.

Many customers with a booking have not been informed by Virgin yet. Most have found out elsewhere. Flights are still showing as valid on the app and no emails received.

If you have a booking on this route, or any other cancelled route (including Gatwick). Then this is what applies. It is irrelevant if they have auto swapped your flight. Your Manchester flight is cancelled.

Read our guide to what counts as a cancelled flight and how to get a refund for a cancelled flight.

Bear this in mind when Virgin do contact you. Or if they have changed your departure flight from Manchester to Heathrow.

This is not necessarily what Virgin will tell you. It is however the Law and you can insist. This also applies to any other cancelled flight, with any airline, that departs from the UK.

Flight only booking

The Law. The flight has been cancelled by Virgin Atlantic. You are entitled to a FULL refund, payable within 14 days.

The reality. I contacted Virgin via WhatsApp, with my (March) booking reference – for a cancelled flight. Requesting a refund.

Thank you, I have checked and we have several options available to you. The first option is to make one free of charge date change to any date up until the 30th April 2021. Please note the change fee will be waived, however any difference in cost or miles for new ticket dates will be charged.

If you didn’t have dates in mind the other option would be to place your booking on hold, to allow you time to think of dates which are suitable, but you have to contact us before 31st December and fly before 30th April next year.

Virgin WhatsApp

So no mention of a refund, the refund which I am entitled to, by Law.

None of the options work for me, who knows what going to happen in the next year?

I replied requesting a full refund and the response was

I am pleased to confirm I have done this for you and sent this to our refunds team who will refund you within 90 days, hopefully sooner but due to high demand this is taking longer.

Virgin WhatsApp

It took 3 weeks for me to receive an email confirmation of this, and it’s now 70 days and no refund, or response to emails, tweets or messages.

Virgin Holidays bookings

Package Holidays including those booked through Virgin Holidays are subject to ABTA rules and regulations. Virgin Holidays T&Cs are here.

Cancelling your Manchester Airport departure is a ‘Significant change’. The important, relevant and indisputable points are these

Definition of SIGNIFICANT CHANGE from the T&Cs

the following are examples when made before departure:

a. A change of resort area for the whole or a major part of your holiday,

b. A change of accommodation to that of a lower official classification for the whole or a major part of your holiday,

c. A change of UK departure airport (excluding change of London Airports)

d. A change of outward departure time or overall length of your holiday of twelve or more hours.

10.2. Most changes are insignificant but occasionally, we may have to make a significant change. If we have to make a significant change or cancel, we will tell you as soon as possible. We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given, your booking may be cancelled. We will offer you the choice of the following options:

(a) (For significant changes) accepting the changed arrangements, or

(b) Purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference), or

(c) Cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

When will Virgin contact me about my booking?

The whole travel industry is collapsing, cashflow is non existent and all travel companies are trying to protect their businesses by keeping hold of the money they have, whilst having no income from new bookings for the foreseeable future.

They know that the flight or holiday is not going ahead, but the refund countdown starts when they officially cancel it. They won’t be in any rush to cancel. Or inform you of changes, or inform you that you have the right to cancel and get a refund.

Don’t cancel it yourself. See our what if you want to cancel your Virgin Holiday article.

Will Virgin go bust?

Virgin Australia have already gone into voluntary administration. There is a chance that Virgin Atlantic will follow, Virgin have requested £500 million of government assistance. This has been rejected and a new request has to be submitted. If investors or the government don’t help then Virgin will go bust.

These route cutting measures are efforts to show the Government and potential Investors that the business should and can be saved.

Surely we can’t allow Virgin to go under?

Virgin Atlantic employs over 30,000 people worldwide. The airline and holiday experience is excellent. For all those wonderful staff to lose their livelihoods would be devastating, and for us to have no better option than British Airways would be grim. We need healthy competition and choice for our travel.

Virgin is 50% owned by Delta, a US Company and the structure, including Richard Bransons involvement does not make it easy for the Government to get involved.

Virgin A350-1000 loft
A350-1000 loft

Richard Branson has published this open letter which needs to be read and acted on.

What happens to my holiday if Virgin goes bust?

  • Your holiday will be immediately cancelled
  • You will be due a full refund – as the holiday is protected by ATOL, though this will take a while.
  • You will be able to claim the refund quicker by doing a Section 75 chargeback on your credit card.

So what can you do?

Wait it out, know that you are entitled to a full refund if you want, whether they offer it or not.

Have a look at our how to get a refund for a cancelled flight indepth post.

If they have not officially cancelled your Manchester departure then you can contact them, advise them that this constitutes a significant change and request a refund. With flights only you will have to wait until they officially cancel.

Be patient and aware that the refund will not be swift.

Once you have the email confirmation of refund, you can contact your credit card issuer and ask for a S75 refund. Again, this is taking longer than usual.

Don’t hope for them going bust (even though you’ll get a quicker refund) as we should be doing all we can to save this fantastic, customer focussed Airline.

A world without Virgin Airlines would be a less fun world.

We’ll be back soon

How can I get to Las Vegas?

At the moment there are not many options, especially direct, from Manchester. There will be more when the skies open up so please share your ideas and what you find in the comments below

How do I contact Virgin Atlantic?

  • Phone 0344 874 7747
  • Text 07481 339 184
  • WhatsApp 0344 874 7747 you ring first and they give you the option
  • Twitter @VirginAtlantic

How do I contact Virgin Holidays?

  • Phone 0344 557 4321 or 0344 557 5850 Good luck getting through
  • Manage my booking Log in and you can fill out a request form for them to contact you. This may take weeks.
  • Twitter @VirginHolidays You’ll get a standard fob off response
  • They have removed all other contact details including text so if anyone has any other ways to contact, please add in comments and I will update.

You can also check out getmyrefund.co.uk and find them on twitter @GetRefund . An excellent resource with free information, guides and template letters. Just one person helping travellers get their money back – brilliant.

And our how to get a refund for a cancelled flight article.

Cosmopolitan-hotel-toiletries
Which hotel did these come from?

How do I book my next holiday?

Have a look around our site, we have plenty of ideas to help you Spend Smarter and Travel Smarter including:

Let me know what you are doing with your Holiday, will you cancel or wait? Where were you going?

Head on over to our about us page to find out about Mind over Money Matters, who we are and what our mission is.

Do subscribe for weekly updates of new articles with ways to help you Spend Smarter and Travel Smarter.

Follow us on  TwitterFacebook and Instagram for instant post notifications, shares and a bit of nonsense.

You can also get in touch via the contact us page and get involved with the comments, ask us anything, we are happy to help.

12 comments

  1. I’m curious as to why you think you’ll get a refund even if Virgin guys bust? If they run out of money where would your refund come from?

  2. Just got the email from Virgin Atlantic regarding our September Vegas flights.

    Manchester cancelled, moved to Heathrow.

    Lost our pre booked seats both ways, plane full going out, no option to change.

    Coming back, two non reclining middle/isle seats by the ‘honeypot’ bulkhead.

    Handful of single seats left.

    Airport hotel and parking booked at Manchester also.

    2 flights down to Heathrow with BA, £508+bags (£20-£40 each) along with a 4 hour wait at either end.

    It’s a non starter.

    Flight booked over 120 days ago so not eligible for credit card refund.

    Gonna try for a refund – wish me luck!

  3. Hello Tracy,

    Thanks for the great website and good advice!
    I’ve sent text and whatsapp messages to Virgin and I’ll also try calling – they don’t seem to have an email or online form that’s easily found on the web.
    They reply straight away with a generic reply showing options, oddly enough the refund option is nowhere to be found.

    Here’s the contact details if anyone needs them;
    Customer Service and Reservations:

    +44 (0)344 874 7747 (Open 7am – 10pm BST)

    Our call centre is currently open between 7am and 10pm in the UK, or 2am to 7pm in the US.

    If you’d like to send us a text, our team are working from home around the clock, and available to help 24/7.

    It may take a few hours to respond, but be assured that we will reply.

    Text +44 (0)7481 339184 from the UK, or 97634 from the US.

    You can also WhatsApp us on +44 (0)344 8747747. Just save our number in your mobile to get started.

    (Hope this helps anyone in a similar situation.)

    1. Fab, thank you. I’ll update the post shortly. We have got (eventually) confirmation on Twitter that refund is an option. Waiting to find out timescales too.

  4. Just managed to get confirmation of a refund on our September Manchester-Vegas flight.

    Virgin had bumped us from our selected premium window seats to a coupla economy inside non reclining ones next to the ‘honeypot’ going from Heathrow.

    Connecting flight £508 with BA and £80 for the bags, along with a 4 hour wait either way, a complete non starter.

    Virgin offering everything but a refund initially, but after bombarding them by text, Whatsapp and email for a coupla days and getting different responses from different advisors they finally acknowledged we could get a refund and confirmed this by text and email.

    This now allows us to make a claim under section 75 on the credit card if a refund isn’t forthcoming.

    Disappointed by Virgin, I think they’re in trouble – I’d seriously consider a getting a refund if you’re in the same situation…

    Great website with some good advice!

  5. Hi Tracy

    Thank you for your help with our holiday we had booked to California through Virgin holidays. The flight from Manchester had been cancelled and transferred to LHR and as you know I was worried I couldn’t get through to them and had another £6000 to pay this week. You put my mind at rest knowing because they had changed the flight departure airport it meant I could get a refund. Just to let you know I have now had an email saying I will receive a refund so just wanted to say thank you for all your help the other day also while I was reading your thread I took advantage of your free share offer and had a go at that as well and received £9.08 in free shares. Just been reading about the Amex card as well and might even give that a try as well

  6. Great informative piece. I live in Manchester and have flown with Virgin to Las Vegas but it was from gatwick before this route was in place. It’s such a shame. Your information though is so helpful. well written

  7. Virgin just extended the refund time from 90 to 120 days!
    I don’t know of anyone getting a refund yet, not looking good.

    1. Hi Steve, actually just received our refund from Virgin back onto my Amex card. Had the refund email on Monday. That was for flights cancelled early March. So keep the faith – refunds are happening – eventually!

  8. I can’t believe this route will stay closed… It has grown significantly over the last few years. Last year there were 9 direct flights a week From Manchester to Las Vegas over the spring and summer (between TC and VA). As far as I know pretty much every flight was fully booked.

    If VA don’t then hopefully another carrier will pick it up.

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