Booked Manchester to Las Vegas with Virgin? Virgin have cancelled the route. Flight only or holiday bookings. What can you do? Can you cancel? What are your options?
Virgin Atlantic have released its summers schedule and the Manchester to Las Vegas route does not appear. Virgin Atlantic have confirmed on twitter that the route is no longer operating with immediate effect.
Virgin Atlantics website has not been updated with this information yet – they are ‘updating their systems to reflect this change as soon as possible’.
Where does this leave you if you have booked Manchester to Las Vegas?
Rob Burgess of HeadforPoints posted this, see the full article here.
To be honest I would be surprised if Las Vegas did not reappear, as long as Virgin Atlantic retains enough aircraft to run it. The collapse of Thomas Cook left Virgin Atlantic with a substantially improved position at Manchester. Add in the benefits of the new pier, including a Virgin Atlantic Clubhouse lounge, which is due to open this year and you would expect Virgin Atlantic to have a good future at the airport.Rob Burgess, HeadforPoints
So if you have a booking for next year and want to keep it, hold fire for a while. You may be lucky. But check do your booking.
Some have actually found out their booking has been auto swapped to a Heathrow departure, with cabin class downgrades and seat selections gone. No notification. Check yours now.
Many customers with a booking have not been informed by Virgin yet. Most have found out elsewhere. Flights are still showing as valid on the app and no emails received.
If you have a booking on this route, or any other cancelled route (including Gatwick). Then this is what applies. It is irrelevant if they have auto swapped your flight. Your Manchester flight is cancelled.
Bear this in mind when Virgin do contact you. Or if they have changed your departure flight from Manchester to Heathrow.
This is not necessarily what Virgin will tell you. It is however the Law and you can insist. This also applies to any other cancelled flight, with any airline, that departs from the UK.
Flight only booking
The Law. The flight has been cancelled by Virgin Atlantic. You are entitled to a FULL refund, payable within 14 days.
The reality. I contacted Virgin via WhatsApp, with my (March) booking reference – for a cancelled flight. Requesting a refund.
Thank you, I have checked and we have several options available to you. The first option is to make one free of charge date change to any date up until the 30th April 2021. Please note the change fee will be waived, however any difference in cost or miles for new ticket dates will be charged.
If you didn’t have dates in mind the other option would be to place your booking on hold, to allow you time to think of dates which are suitable, but you have to contact us before 31st December and fly before 30th April next year.Virgin WhatsApp
So no mention of a refund, the refund which I am entitled to, by Law.
None of the options work for me, who knows what going to happen in the next year?
I replied requesting a full refund and the response was
I am pleased to confirm I have done this for you and sent this to our refunds team who will refund you within 90 days, hopefully sooner but due to high demand this is taking longer.Virgin WhatsApp
It took 3 weeks for me to receive an email confirmation of this, and it’s now 70 days and no refund, or response to emails, tweets or messages.
Virgin Holidays bookings
Package Holidays including those booked through Virgin Holidays are subject to ABTA rules and regulations. Virgin Holidays T&Cs are here.
Cancelling your Manchester Airport departure is a ‘Significant change’. The important, relevant and indisputable points are these
Definition of SIGNIFICANT CHANGE from the T&Cs
the following are examples when made before departure:
a. A change of resort area for the whole or a major part of your holiday,
b. A change of accommodation to that of a lower official classification for the whole or a major part of your holiday,
c. A change of UK departure airport (excluding change of London Airports)
d. A change of outward departure time or overall length of your holiday of twelve or more hours.
10.2. Most changes are insignificant but occasionally, we may have to make a significant change. If we have to make a significant change or cancel, we will tell you as soon as possible. We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given, your booking may be cancelled. We will offer you the choice of the following options:
(a) (For significant changes) accepting the changed arrangements, or
(b) Purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference), or
(c) Cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
When will Virgin contact me about my booking?
The whole travel industry is collapsing, cashflow is non existent and all travel companies are trying to protect their businesses by keeping hold of the money they have, whilst having no income from new bookings for the foreseeable future.
They know that the flight or holiday is not going ahead, but the refund countdown starts when they officially cancel it. They won’t be in any rush to cancel. Or inform you of changes, or inform you that you have the right to cancel and get a refund.
Don’t cancel it yourself. See our what if you want to cancel your Virgin Holiday article.
Will Virgin go bust?
Virgin Australia have already gone into voluntary administration. There is a chance that Virgin Atlantic will follow, Virgin have requested £500 million of government assistance. This has been rejected and a new request has to be submitted. If investors or the government don’t help then Virgin will go bust.
These route cutting measures are efforts to show the Government and potential Investors that the business should and can be saved.
Surely we can’t allow Virgin to go under?
Virgin Atlantic employs over 30,000 people worldwide. The airline and holiday experience is excellent. For all those wonderful staff to lose their livelihoods would be devastating, and for us to have no better option than British Airways would be grim. We need healthy competition and choice for our travel.
Virgin is 50% owned by Delta, a US Company and the structure, including Richard Bransons involvement does not make it easy for the Government to get involved.
Richard Branson has published this open letter which needs to be read and acted on.
What happens to my holiday if Virgin goes bust?
- Your holiday will be immediately cancelled
- You will be due a full refund – as the holiday is protected by ATOL, though this will take a while.
- You will be able to claim the refund quicker by doing a Section 75 chargeback on your credit card.
So what can you do?
Wait it out, know that you are entitled to a full refund if you want, whether they offer it or not.
Have a look at our how to get a refund for a cancelled flight indepth post.
If they have not officially cancelled your Manchester departure then you can contact them, advise them that this constitutes a significant change and request a refund. With flights only you will have to wait until they officially cancel.
Be patient and aware that the refund will not be swift.
Once you have the email confirmation of refund, you can contact your credit card issuer and ask for a S75 refund. Again, this is taking longer than usual.
Don’t hope for them going bust (even though you’ll get a quicker refund) as we should be doing all we can to save this fantastic, customer focussed Airline.
A world without Virgin Airlines would be a less fun world.
How can I get to Las Vegas?
At the moment there are not many options, especially direct, from Manchester. There will be more when the skies open up so please share your ideas and what you find in the comments below
How do I contact Virgin Atlantic?
- Phone 0344 874 7747
- Text 07481 339 184
- WhatsApp 0344 874 7747 you ring first and they give you the option
- Twitter @VirginAtlantic
How do I contact Virgin Holidays?
- Phone 0344 557 4321 or 0344 557 5850 Good luck getting through
- Manage my booking Log in and you can fill out a request form for them to contact you. This may take weeks.
- Twitter @VirginHolidays You’ll get a standard fob off response
- They have removed all other contact details including text so if anyone has any other ways to contact, please add in comments and I will update.
You can also check out getmyrefund.co.uk and find them on twitter @GetRefund . An excellent resource with free information, guides and template letters. Just one person helping travellers get their money back – brilliant.
How do I book my next holiday?
Have a look around our site, we have plenty of ideas to help you Spend Smarter and Travel Smarter including:
- Beginners guide to Air Miles Flights are cancellable for a small fee
- Booking flights and hotels separately guide
- Flight delays and cancellations need to knows
- Las Vegas How to find the best deal for booking Las Vegas
- Weekend away without going anywhere Daft and fun, give it a try
- Intro to Travelscoop Our favourite travel website
- Turn £1 into £100s Start with a free share and get yourself free shares
- Compare cashback with CashbackAngel Compares Cashback rates and Airmiles
Let me know what you are doing with your Holiday, will you cancel or wait? Where were you going?
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